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1and1 Hosting - Web Hosting Review

User rating
 
 7.7 (3)
Learn more at http://1and1.com
 

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Price: $3.99 /month
Storage: 10 GB
Traffic: 300 GB
Special $125 in marketing vouchers.
Coupon: 50% off sale.

Since 1988, 1&1 has been rapidly growing, and to date, they have the world’s largest base of web hosting clients - over 7 million customers and counting! From their early days, they have always believed in offering everything one could want in terms of web solutions under one roof. In fact, they were one of the first web hosting companies to offer more than just basic web hosting. Thanks in part to their massive size (over 9 million domains hosted on over 40,000 servers) and excellent history of growth, 1&1 is able to offer extremely affordable prices and cutting-edge products to their customers.

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Web Hosting Reliability

Choosing the world’s largest web hosting company as your web hosting provider has one major perk – security. 1&1’s experienced team of IT professionals has developed an impeccable security system with intense server reliability – 1&1 continually operates at a 99.999% uptime rate.

Web Hosting Value

Since 1&1 is such a large web hosting provider; they have the capability to stay very competitive in the volatile web hosting market; hence their inclusion in our top web hosting directory. 1&1’s buying power and reputation enable them to offer unbelievably affordable products to both their small and large scale customers. 1&1 has built a reputation on offering great deals for quality products, and they pride themselves on being upfront and honest when it comes to revealing all costs. You can feel confident that when you purchase from 1&1 you will not be bombarded with hidden fees.

Web Hosting Control Panel

Yet another perk of choosing the world’s biggest web hosting provider is the fact that they offer unique and custom developed solutions. 1&1 has over 250 researchers and developers on pay roll and this has allowed them to create their very own website management technologies. 1&1 also offers a useful assortment of free applications and tools for creating and promoting your website.

Web Hosting Customer Support

Helpful, knowledgeable and available are the best ways to describe the support at 1&1. Technical Support is available 24/7 via phone and e-mail. They also have a very informative FAQ section.

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User reviews

Average user rating from: 3 user(s)

 
Overall rating:
 
 7.7
Reliability:
 
 7.0
Support:
 
 5.7
Price:
 
 10.0
Control Panel:
 
 8.0
 
 

Reliability - 9

I seem to have an issue with downtime once every few months or so. but its usually back up pretty quick. I'd say 99% of the time, its up. but its consistently giving me hiccups so thats why I go with a 9 instead of a 10.

Support - 7

I dont particularly like the way they handle support calls. they seem to always have a difficult time understanding me (they seem to have an indian accent) but when I do have a technical issue that needs resolving, they take my case and DO resolve it.

Price - 10

the price is amazing. I cant find a better deal out there. many companies say "unlimited" this or that...but in reality, I wont be using "unlimited" anything....so its irrelevant. great price!!

Control Panel - 7

the control panel leaves some things to be desired. its not as "up to date" as I'd like but its not terrible either. It does some things well, like forms, but other things not so well...eh, its just not impressive.

overall, a very good score!
Overall rating:
 
 8.3
Reliability:
 
 9.0
Support:
 
 7.0
Price:
 
 10.0
Control Panel:
 
 7.0
Reviewed by One_Happy_Dude
Jul 5th 2009
 
 

You are going to get value with 1and1. I've been with them for a while now. And their level of service is up to par with the rest of the industry. I've had bad service when I tried SiteGround. My first one was Yahoo, but I learned pretty quick that you don't need to spend that much money on hosting. So I recommend looking for a budget hosting if you don't have really huge requirements for your web hosting. If it is a personal site, or for a mom and pop shop, you can get by with a cheaper provider. I don't think you'll find much cheaper price than 1and1, and they are just as good as everyone else. Good luck.
Overall rating:
 
 9.3
Reliability:
 
 9.0
Support:
 
 9.0
Price:
 
 10.0
Control Panel:
 
 9.0
Reviewed by C. Fisher
Jun 24th 2009
 
 

Yeah totally agree about the 1and1 stuff... I am actually with hostgator because I've tried 1and1 thanks to their wonderful prices on domain names. My point is that after a while with everything working correctly with my billing, all of a sudden one of my contracts with them (I had 2) wasn't able to pass invoices onto my credit card (I'm Canadian). They've sent me an email the first time it happen like what my credit card declined the payment. After verification with MasterCard they don't even tried anything and worthwhile 19$ bill should pass on credit cards with over 5000$ limit!

I called em and their billing dept said they were useless in such problems so I had to reapply my credit card but to make it legit I had to send a fax to USA with my driver license back n front... The guy was apologizing a lot. Then 2 months later it happen again on 3 invoices (16$+15$+19$) still not something to worry about on 5000$ credit card. While calling them this time the guy was repeating this "...We have sent you an email to tell you that your account is delinquent..." I said that I received it the same morning that I was calling them and that the matter was not that email but that on my other contract the invoice of 120$ was passing flawlessly!

They stuck on their stupid "...we have sent you a email that states you are delinquent..."
I have called them around 5 times in that month, 7 times the next month and was emailing the complaint dept 3 times per day (not harassing them I was answering to their emails). I have a count of the number of times the gimmick was repeated by email not on phone and it turns around 30 times! Yes, about 2 times per email! No one of them just understood that I wasn't calling nor emailing about a freaking email but to pay them!

Then I opened real quick an hostgator account which have for free transfered 30 of my websites while I still had few of em to switch this was a great help as I've chosen all the websites which had databases and they made it perfectly within the next 48 hours! Unfortunately I switched over for godaddy for the domains. I say unfortunately because it cost me 400$ to transfer, even for an additional year it was very expensive for me on that day, but it was necessary to avoid such a situation as you actually encounter...
Also that Godaddy is around 35% more expensive than 1and1 was, but their DNS servers are way faster.

So in conclusion 1and1 sux bones, they are slow ass servers I had 2 developers contracts + 43 domains + 5 exchange accounts + 2 SEO tools accounts which was making of me a 100$/monthly customer and have been treat like bastard. Their support ended every single time in me fixing my things alone as they always say "the problem is on your side" even when Google, Yahoo, Microsoft and sitesurvey were unable to resolve any of the 43 websites... I have been locked out for 24hours of my whole servers via HTTP because I've refreshed 5 times in one minute a website. They have incredible lags from 11:00 to 14:30, which they claim as non-existent lag as they are not able to have the same lag from their computer... Once all of my websites were down for 2 days time, I've called em they said we are updating to PHP 4.3.2 (imagine in summer 2008 still in PHP 4) and when I remembered them about the 99.9% of uptime guarantee they said the contract just tell they have to host your files not that they have to be online!

I am a very unsatisfied customer from this experience. While typing this message I think on what you say to double check reviews about them and seriously think to copy it all on many of them or any website or blog that are talking about web host. Such a company should not exist up to me.
Overall rating:
 
 5.5
Reliability:
 
 3.0
Support:
 
 1.0
Price:
 
 10.0
Control Panel:
 
 8.0
Reviewed by Dave
Oct 30th 2008
 
 
 
 
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